Commercial Lead Technician

About Position

The Commercial Lead Technician provides technical installation, completion, and closeout of a project as well as possibly dumping code and making final adjustments to the system. They are the client’s onsite project interface throughout the installation process. They act as mentors and trainers to other technical staff. They can act as Project Foreman on larger complex projects. Roles could consist of some or all of the below list and may have tasks outside the determined tasks listed.

Essential Roles and Responsibilities

• Responsible for installation through final testing and the quality and functionality of client systems most efficiently and effectively to assure timely completion and maximum performance. All installations must meet the highest quality standards set forth while assuming a professional environment onsite by self and installation teams.
• Dump control system programs/code, DSP and final tweaks to installation projects.
• Pre-installation site survey when needed.
• Build, Inspect and test fabricated racks in-house or onsite at client location.
• Post project walkthrough with the client.
• Client training and system overview.
• Understand, install and quality check rigging/mounting of equipment and displays.
• Test, quality control and help train on the installation of structured cabling to include but not limited to pulling, terminating and testing all AV/network category cables, HDMI, control and audio cables.
• Test, quality control and help train on the installation of all AV equipment to include but not limited to audio and video conferencing equipment, distributed audio, digital signage, sound reinforcement, control systems and all presentation systems.
• Restocking and inventory of van equipment/consumables daily if assigned a vehicle.
• Responsible for managing onsite technicians and assisting Install Mgr. /PM’s with overall project needs.
• Identify and solve issues that will impact the project.
• Provide effective communication by supplying daily updates to the Team.
• Work with PM to ensure project deliverables and milestones are met including close-out documentation and punch list items.
• The ability to perform system-level diagnostics, troubleshoot and report issues to leadership.
• Responsible for returning RMA/DOA product to the warehouse in a timely fashion complete and undamaged.
• Communicate with PM’s on personnel performance issues of technical staff associated with quality, training and technical deliverables.
• Follow all safety guidelines of Texadia Systems and client requirements.

Qualifications

• Ability to configure IP based AV devices. To include EDID and HDCP settings.
• Ability to configure/modify control and DSP system programs
• Ability to think and work independently.
• Impeccable wiring and termination skills as well as proper/safe installation techniques of all AV equipment.
• Must be able to read and interpret wiring, elevation and construction drawings.
• Ability to demonstrate planning, organizing and implementing skills that allow the successful completion of a project by a specific due date.
• Ability to troubleshoot and solve technical issues timely and engage manufacturers when needed.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills
• Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
• A teachable disposition and a willing attitude towards continuing education.
• Flexibility to work outside the job description when the need arises.
• Extensive experience working in a team-oriented, collaborative environment.
• Experience in managing crews and the ability to work independently
• Clean driving record and background check.
• Analytical and problem-solving/troubleshoot.
• Deductive reasoning skills.
• Excellent computer and network knowledge.
• Strong, coaching, mentoring and leadership abilities.
• Self-starter with keen attention to detail who takes great pride in their work and deliverable.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Possible out of town projects requiring hotel/multiple overnight trips.
• Ability to work day, evening or weekend shifts

Education, Certification and/or Experience

Minimum high school diploma or GED. Degree in electronics, computer science, audio or technology a plus. Minimum of 4 years of experience installing, programming, configuring AV components in commercial and/or residential environment. Structured wiring, Project Installation, Mounting/Structure, Control System, Networking and DSP experience required.

Must have a minimum of 3-5 years’ experience completing and managing the technical installation of audiovisual systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of control systems. Crestron and Biamp experience is a plus.

Infocomm CTS, CTS-I, CTS-D or Cedia ESC, ESC-T, ESC-N. Additional Certifications by manufacturer or product a plus. Experience leading and supporting AV projects a plus. Candidates without certifications will be required to obtain certifications in an agreed upon timeframe/goals set. Also, additional experience may be required in place of certifications. Technical knowledge and proficiency in basic MS office applications, including MS Excel, Word, and PowerPoint.