Residential A/V Support & Maintenance Service Plans

How You’re Covered

Service Priority Next Available Service Appointment Available

Phone Support Our in house service team will be available to help walk you through an issue over the phone. Monday – Friday 8 am to 6 pm. Saturday/Sunday 9 am to 5 pm. Sometimes all it takes is a simple phone call to have you up and running again.

Remote Monitoring & Support Our experienced technicians have the ability to remote into your system to check on the performance. Advanced and Concierge Service also receive set up of OvrC HOME version installed for owner access. (Remote Access Required – Customer must purchase OvrC Pro for $199 – One time charge with installation).

Service Priority Will be moved in front of standard service calls

Phone Support Our in house service team will be available to help walk you through an issue over the phone. Monday – Friday 8 am to 6 pm. Saturday/Sunday 9 am to 5 pm. Sometimes all it takes is a simple phone call to have you up and running again.

Remote Monitoring & Support Our experienced technicians have the ability to remote into your system to check on the performance. Advanced and Concierge Service also receive set up of OvrC HOME version installed for owner access. (Remote Access Required – Customer must purchase OvrC Pro for $199 – One time charge with installation).

Service Priority Will be moved in front of standard service calls

Phone Support Our in house service team will be available to help walk you through an issue over the phone. Monday – Friday 8 am to 6 pm. Saturday/Sunday 9 am to 5 pm. Sometimes all it takes is a simple phone call to have you up and running again.

Remote Monitoring & Support Our experienced technicians have the ability to remote into your system to check on the performance. Advanced and Concierge Service also receive set up of OvrC HOME version installed for owner access. (Remote Access Required – Customer must purchase OvrC Pro for $199 – One time charge with installation).

Preventative Maintenance Visits We will schedule a service technicians to complete a systems check twice a year that would include items like, test network, firmware upgrades, test all functionality, & document the visit for your records.

Warranty Phone Support We handle all warranty issues direct with manufacturer. Including return authorization tech support calls for troubleshooting. Manufacturer warranty varies by product and additional information will be supplied at time of repair/service call.

Onsite Warranty Support Some Manufacturers require us to be onsite to troubleshoot. Most do not cover onsite labor costs under their limited warranty. There is an additional fee for this service. Concierge service is at no additional cost.

Cable/Satellite & Network Providers
There are times when your AV Technology Team will need to interface with other providers to help solve a problem. This can be time consuming for the client. We can handled this for you through the Concierge Service.

Programming Modifications
An additional 4 hrs of control system programming will be available for changes to your system. Includes button changes, adding new equipment, updates, etc.