You can depend on our team of experienced and certified technicians to expertly design, install, and service your home’s systems.
Whether we’re guiding you over the phone or sending a technician to your house, there’s always someone at Texadia who’s ready to help.
Insufficient bandwidth and IP address changes.
Upgrading device software and resolving issues from carrier firmware upgrades.
Surges, lockups, and reboots caused by storms or power failures.
Updating and fixing any malfunctioning equipment.
Any accidental system changes that may need solving.
Our in house service team will be available to help walk you through an issue over the phone. Monday - Friday 8 am to 6 pm. Sometimes all it takes is a simple phone call to have you up and running again. Weekend support available for Concierge Level.
Our experienced technicians have the ability to remote into your system to check on the performance. Advanced and Concierge Service also receive set up of OvrC HOME version installed for owner access. Additional hardware purchase may be required. Ask your sales or service rep for details.
We will schedule service technicians to complete a systems check that would include items like, test network, firmware upgrades, test all functionality, and document the visit for your records.
We handle all warranty issues directly with the manufacturer. Including return authorization, tech support calls for troubleshooting. Manufacturer warranty varies by product and additional information will be supplied at the time of repair/service call.
We handle all warranty issues directly with the manufacturer. Including return authorization, tech support calls for troubleshooting. Manufacturer warranty varies by product and additional information will be supplied at the time of repair/service call.
There are times when your AV Technology Team will need to interface with other providers to help solve a problem. This can be time-consuming for the client. We can handle this for you through the Concierge Service.
Additional control system programming will be available for changes like button changes, adding new equipment, updates, etc.
We will provide an extended analysis of the electrical circuit supplying power to your equipment to ensure there are no issues that could cause malfunctions or shorten equipment life. The delivered report will include surge, voltage, and current event data.
We know your AV and Network technology is important to you. We try to address issues quickly for our clients. We have priority service for those on a maintenance plan wanting to be moved up the priority list.
Priority
Next Available Service Appointment
Phone Support
Monday - Friday
Remote Monitoring and Support
3 Way Remote Provider Call with Cable/Satellite Network Providers
Standard Onsite Service Rates
Priority
Moved in front of standard service calls
Phone Support
Monday - Friday
Remote Monitoring and Support
3 Way Remote Provider Call with Cable/Satellite Network Providers
1 Annual Preventative Maintenance Visit
Warranty Phone Support
1hr of Programming Modifications
Discounted Rate for Labor Onsite
To open a service ticket for support, please feel free to contact us by using one of the following:
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