Intuitive Service Plans for Unmatched Home Automation Support

Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.

Peace of Mind

Today’s home AV technologies are highly reliable, but occasionally can malfunction. That’s why every Texadia client needs flexible service options, to help support remotely, onsite, or by phone. Our Continuity of Service Plan can be custom tailored to you. We recognize that equipment, applications and support requirements vary in each system installation and want to make sure you have support that fits your needs.

More than anything, we offer you peace of mind. Whether it is a simple service call or a system check-up, we are there to ensure full system functionality every time. Service agreement and support like this minimizes down-time, increases system life, and lessens your burden.

Take a moment to look at the many benefits that can be included in your support plan.

The Texadia Advantage

Your technology issues are our issues, too. We strive to be consistently proactive by monitoring your AV systems and catching concerns right away. We want your daily life to flow seamlessly, with technology only enhancing your Dallas, TX home—and never adding stress.

Accountability

You can depend on our team of experienced and certified technicians to expertly design, install, and service your home’s systems.

Flexibility

Are you unsure if we can do a certain job? Just ask us! We’ve installed technology solutions in a vast range of residential and commercial settings, achieving great feats in lighting, AV, Control4 home automation, and beyond.

We Get It Done

Whether we’re guiding you over the phone or sending a technician to your house, there’s always someone at Texadia who’s ready to help.

What Could Go Wrong?

We’d like to think that every network and automation system we install will be smooth-sailing for the rest of our lives. But realistically, we know that technology acts up from time to time. So, if you notice the following issues, fear not. With our support services, we’re only a call away.

Network Outages

Insufficient bandwidth and IP address changes.

Software & Firmware Issues

Upgrading device software and resolving issues from carrier firmware upgrades.

Power Interruptions

Surges, lockups, and reboots caused by storms or power failures.

Product Issues

Updating and fixing any malfunctioning equipment.

Traders & Contractors

Any accidental system changes that may need solving.

Maintenance Plan Features

We modify customized plans to suit your home’s unique needs. The following services are common features we include in service plans, letting you pick and choose. See how our levels of support compare, from standard services to concierge plans.

Phone Support

Our in house service team will be available to help walk you through an issue over the phone. Monday - Friday 8 am to 6 pm. Sometimes all it takes is a simple phone call to have you up and running again. Weekend support available for Concierge Level.

Remote Monitoring
& Support

Our experienced technicians have the ability to remote into your system to check on the performance. Advanced and Concierge Service also receive set up of OvrC HOME version installed for owner access. Additional hardware purchase may be required. Ask your sales or service rep for details.

Preventive Maintenance Visits

We will schedule service technicians to complete a systems check that would include items like, test network, firmware upgrades, test all functionality, and document the visit for your records.

Onsite Warranty Support

We handle all warranty issues directly with the manufacturer. Including return authorization, tech support calls for troubleshooting. Manufacturer warranty varies by product and additional information will be supplied at the time of repair/service call.

Warranty Phone Support

Cable / Satellite Network Providers

There are times when your AV Technology Team will need to interface with other providers to help solve a problem. This can be time-consuming for the client. We can handle this for you through the Concierge Service.

Programming Modifications

Additional control system programming will be available for changes like button changes, adding new equipment, updates, etc.

Electrical & Power Management Analysis

We will provide an extended analysis of the electrical circuit supplying power to your equipment to ensure there are no issues that could cause malfunctions or shorten equipment life. The delivered report will include surge, voltage, and current event data.

ANNUAL SERVICE PRIORITY OPTIONS

We know your AV and Network technology is important to you. We try to address issues quickly for our clients. We have priority service for those on a maintenance plan wanting to be moved up the priority list.

Remote Managed Service and Support Plans

*Our Hours of operation are Monday-Friday 8 AM - 5 PM Exluding National holidays

Standard Support

Contact for Package Pricing

Priority
Next Available Service Appointment

Phone Support
Monday - Friday

Remote Monitoring and Support

3 Way Remote Provider Call with Cable/Satellite Network Providers

Standard Onsite Service Rates

Advanced Support

Contact for Package Pricing

Priority
Moved in front of standard service calls

Phone Support
Monday - Friday

Remote Monitoring and Support

3 Way Remote Provider Call with Cable/Satellite Network Providers

1 Annual Preventative Maintenance Visit

Warranty Phone Support

1hr of Programming Modifications

Discounted Rate for Labor Onsite

CONCIERGE Support

Contact for Package Pricing

Priority
Moved to the front of the line with other top priority clients

Phone Support
7 Days a Week

Remote Monitoring and Support

Onsite Provider Call with Cable/Satellite Network Providers

2 Annual Preventative Maintenance Visits

Warranty Phone Support

4hrs of Programming Modifications

Onsite Warranty Support

Electrical & Power Management Analysis

$0/hr Onsite

Interested In A Plan Tailored to You?

With our support services, you’ll never be stuck wondering when your technology will be fixed. Instead, enjoy top priority and speedy responses when you find the plan that’s perfect for your home.

Get Started