Intuitive Service Plans for Unmatched Home Automation Support
Peace of Mind
More than anything, we offer you peace of mind. Whether it is a simple service call or a system check-up, we are there to ensure full system functionality every time. Service agreement and support like this minimizes down-time, increases system life, and lessens your burden.
Take a moment to look at the many benefits that can be included in your support plan.
The Texadia Advantage
Your technology issues are our issues, too. We strive to be consistently proactive by monitoring your AV systems and catching concerns right away. We want your daily life to flow seamlessly, with technology only enhancing your Dallas, TX home—and never adding stress.
You can depend on our team of experienced and certified technicians to expertly design, install, and service your home’s systems.
Whether we’re guiding you over the phone or sending a technician to your house, there’s always someone at Texadia who’s ready to help.
What Could Go Wrong?
Insufficient bandwidth and IP address changes.
Upgrading device software and resolving issues from carrier firmware upgrades.
Surges, lockups, and reboots caused by storms or power failures.
Updating and fixing any malfunctioning equipment.
Any accidental system changes that may need solving.
Maintenance Plan Features
Our in house service team will be available to help walk you through an issue over the phone. Monday - Friday 8 am to 6 pm. Sometimes all it takes is a simple phone call to have you up and running again. Weekend support available for Concierge Level.
& Support
Our experienced technicians have the ability to remote into your system to check on the performance. Advanced and Concierge Service also receive set up of OvrC HOME version installed for owner access. Additional hardware purchase may be required. Ask your sales or service rep for details.
We will schedule service technicians to complete a systems check that would include items like, test network, firmware upgrades, test all functionality, and document the visit for your records.
We handle all warranty issues directly with the manufacturer. Including return authorization, tech support calls for troubleshooting. Manufacturer warranty varies by product and additional information will be supplied at the time of repair/service call.
We handle all warranty issues directly with the manufacturer. Including return authorization, tech support calls for troubleshooting. Manufacturer warranty varies by product and additional information will be supplied at the time of repair/service call.
There are times when your AV Technology Team will need to interface with other providers to help solve a problem. This can be time-consuming for the client. We can handle this for you through the Concierge Service.
Additional control system programming will be available for changes like button changes, adding new equipment, updates, etc.
We will provide an extended analysis of the electrical circuit supplying power to your equipment to ensure there are no issues that could cause malfunctions or shorten equipment life. The delivered report will include surge, voltage, and current event data.
We know your AV and Network technology is important to you. We try to address issues quickly for our clients. We have priority service for those on a maintenance plan wanting to be moved up the priority list.
Remote Managed Service and Support Plans
Essential Support
Reactive Remote Repair
24/7 Email, Text, and Chat Support
OvrC App Control (hardware required)
Labor for Service Calls Included in Concierge White Glove
Plan Only. Hourly Onsite Service
Rates Apply
Enhanced Support
Proactive Monitoring and Remote Repair
Reactive Remote Repair
24/7 Email, Text, and Chat Support
24/7 Phone Support
OvrC App Control (hardware required)
Labor for Service Calls Included in Concierge White Glove
Plan Only. 15% Discount on
Standard Hourly Rates
CONCIERGE Support
Proactive Monitoring and Remote Repair
Reactive Remote Repair
24/7 Email, Text, and Chat Support
24/7 Phone Support
OvrC App Control (hardware required)
Labor for Service Calls Included in Concierge White Glove
Plan Only.
NOTE: Systems that are monitored remotely, have app control and supported proactively must be equipped with an OvrC monitoring system and Wattbox power supplies that can be rebooted. As system configurations differ, those lacking these components are limited to support via phone or chat. Typically, resolving service issues for these systems necessitates an onsite service visit for troubleshooting and repair.
Interested In A Plan Tailored to You?
Contact Support
To open a service ticket for support, please feel free to contact us by using one of the following:
