WE ARE HERE
FOR YOU

We take pride in delivering a first-class client experience. Our stellar support team and rapid response times separate us from our competition.

Peace of Mind

Today’s AV and IT technologies are highly reliable, but occasionally malfunction. Texadia offers flexible service options, including warranty and non-warranty coverage. Our service and maintenance agreement is custom tailored to you. We recognize that applications and support requirements vary in each system installation and want to make sure you have support that fits your business needs.

More than anything, we offer you peace of mind. Whether it is a simple service call or a system check-up before a major event, we are there to ensure full system functionality every time. A service agreement investment like this minimizes down-time, increases system life, and lessens the burden on your support staff. Take a moment to look at the many benefits included in our support plan and contact your sales representative for pricing.

Customized to Your Needs

Our support plans are fully customized to the unique needs of your organization. Whether you have an internal AV or IT team or not, we can tailor the options to you. We offer support services via telephone, remote diagnostic and maintenance, preventive and remedial onsite visits, warranty and non-warranty service, and more to ensure your systems are always up and performing optimally.
Number of rooms/spaces
Customize support to specific spaces like auditoriums and conference rooms.
Level of support needed
From executive boardrooms to huddle rooms, get the level of support needed.
End user training requirements
Get systems training for new users and hires 1-4 times per year.
Age of Equipment
Achieve better utilization with technology roadmaps and end-of-life planning for equipment and software.
Response Expectations
Whether you need 2-hour or 24-hour response times, get the service priority you require.
On-site Support
Get in-person onsite support when and where needed

What Could Go Wrong?

While commercial audio-visual and automation systems are highly reliable, problems can occur from time to time. No matter the issue, our teams are here to support you and resolve the problem.
Network Issues
Device connectivity glitches or internet outages can be detected remotely and addressed by our team.
Firmare Issues
New firmware sometimes causes incompatibilities or bugs. We can fix these issues remotely or onsite as necessary.
Power Issues
Power outages or surges can wreak havoc on your equipment. We can ensure your systems are operational when system power is back, or switch over to backups.
Software Issues
Software sometimes has bugs, security holes, or incompatibilities with other software integrations. We can correct these issues and ensure your software is up to date.
End-user Mistakes

Sometimes users might not completely understand all the options available or connectivity.  We are here to help train and educate the end users.  

The Texadia Advantage

We are committed to being the bar in commercial integration services that our competitors are constantly trying to reach. Our support and maintenance plans reflect our total commitment to your success.

Accountability
Accountability takes many forms at every level. We are accountable to our team to have the training and resources to successfully support your installation. We are accountable to our customers to deliver timely services to ensure continued operations without interruption.

Flexibility
We listen to your needs and desires and design custom support solutions to fit your specific requirements. We work collaboratively with your teams and retain the flexibility to solve unforeseen problems as they arise.

We Get It Done
Our team is fanatically driven to provide solutions that work for you. No problem is too big to solve, and no detail is too small to overlook. We pride ourselves on getting the job done, the right way.

Maintenance Plan Features

We provide all the types of support you may need to keep your systems operating as they should from the day they went live. Whether you need secondary or first-tier support, remote or onsite, we have plans and services that can be customized to your specific needs.

Remote
Support

Our experienced team member will be available to help walk you through an issue over the phone. Sometimes all it takes is a simple phone call to have you up and running again.

Preventive Maintenance Visits

Our experienced service technicians will do a complete systems check-up, test all functionality, required updates, walk new end users through quick start training, and document the visit for your records. 

Manufacturer Warranty Support

We handle all manufacturer warranty issues for you. Including return authorizations on equipment and tech support calls for troubleshooting problems. Covers the labor that the limited maunfacturer warranty does not cover. 

Discounted Parts and Equipment

We handle all manufacturer warranty issues for you. Including return authorizations on equipment and tech support calls for troubleshooting problems. Covers the labor that the limited maunfacturer warranty does not cover. 

Programming Modifications

An additional 4 hours of control system programming will be available for changes to your control system. Includes button changes, logo updates, etc. 

Onsite Service Call – Quick Response

We guarantee a technician will be onsite to correct the issue within the specified time period and will stay as long as it takes to have you back up and running.
Have to determine “needs analysis” - Custom

Electrical & Power Management Analysis

We will provide an extended analysis of the electrical circuit supplying power to your equipment to ensure there are no issues that could cause malfunctions or shorten equipment life. The delivered report will include surge, voltage, and current event data.

Cable/Satellite Network Providers

There are times when your AV Technology Team will need to interface with other providers to help solve a problem. This can be time-consuming for the client. We can handle this for you through the Concierge Service.

Interested In A Plan Tailored to You?

Our team can create a bespoke support plan with a variety of elements described here for your organization. Let’s start the conversation.
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4355 Excel Parkway
Suite 600
Addison, TX 75001
(214) 956-5820

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