Does your technology not working put you on the ledge? Ready to jump? Your day has now been disrupted and you need to find calm in the technology service storm. Just when you least expect an issue to pop up, you can expect it.
There are hundreds of manufacturers with thousands of different products and they all need to play nice in the sandbox. There are dozens of services being used simultaneously with all these wonderful products. One of the products or services acts up and your entire system could be down just when you need it the most.